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+31 631 173 809

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Frequently Asked Questions

Everything you need to know before booking your cleaning service in Rotterdam.

  • 👥 Why do you work in pairs?
    Because it leads to better results. Two cleaners means double-checking, faster service, and no burnout, so we can maintain a consistently high standard in every visit.
  • 🧼 Will there be one or two cleaners during the visit?
    We always work in teams of two. That means your home gets cleaned in half the time, with better attention to detail — and no exhausted cleaner rushing to finish.
  • 💡 Can the team adapt to special requests during the visit?
    Yes, just let us know your priorities when booking. With two people on the job, we can adapt faster and make sure we cover what matters most to you.
  • ⏱ Is the price per person or per team?
    Our rate is €27,25 per cleaning hour — and we always work in teams of two. That means if the cleaning takes 1 hour with 2 people, it counts as 2 cleaning hours. This allows us to finish faster without compromising on quality. ✅ You save time — your home is cleaned in half the time ✅ You get better results — no tired cleaners rushing alone ✅ You pay for the total cleaning hours, not per person
  • 🔁 Will I always get the same team?
    We know how important trust and consistency are — that’s why we do our best to assign you the same two-person team every time, especially for regular clients. If one team member is unavailable, the other will still come and complete the hours as scheduled. And if there’s any change, we’ll always let you know in advance. ✅ You’ll always get someone you know ✅ Your cleaning still happens as planned ✅ No last-minute surprises
  • 🧹 ¿What's the difference between regular and deep cleaning?
    Deep cleaning is ideal for areas that need extra attention—like built-up grime, limescale, or places that haven’t been cleaned in a while. It’s perfect for first-time visits or when your space needs a complete reset. Essential cleanings are designed to maintain your home after a deep clean, or if you already have a regular cleaning routine (weekly or bi-weekly). They’re focused on keeping your space fresh, hygienic, and under control.
  • 🧽 ¿What’s included in a regular cleaning?
    Regular cleaning covers the essentials to keep your home fresh and tidy. We take care of: Vacuuming and mopping all floors Dusting all surfaces Cleaning the kitchen and bathroom Emptying bins 🟢 Perfect for weekly or biweekly upkeep.
  • 🧽¿Do you bring your own cleaning products and tools?
    Yes! We always bring our own professional, eco-friendly cleaning products and tools to every job. 🟢 Everything is included in the price — no need to worry about a thing.
  • 🧹¿What’s included in a deep cleaning?
    Deep cleaning includes everything from our regular cleaning, plus extra detail in hidden and high-touch areas, like: Baseboards and edges Doors and door frames Light switches and tiles Behind and under furniture (when accessible) Detailed kitchen and bathroom scrubbing 🟢 Ideal for first-time cleanings or when your home needs a refresh.
  • 💸¿What payment methods do you accept?
    You can pay by: Bank transfer Tikkie Cash 🟢 You'll get clear instructions after your booking.
  • 🤳 ¿How do I book a service?
    It’s easy—just click “Book Now”, fill out the form, or send us a WhatsApp at +31 6 31173809. We’ll get back to you quickly!
  • 🕐¿Can I reschedule or cancel a cleaning?
    Yes, of course! Life happens — if you need to reschedule or cancel, just let us know at least 24 hours in advance. 🔁 For changes made less than 24 hours before your appointment, a 50% fee of the cleaning cost will apply. This helps us cover the time we reserved just for you. 🕐¿What if Schoon Pro needs to reschedule or cancel? We always do our best to honor your booking, but if something unexpected happens and we need to reschedule, we’ll offer you a 25% discount on that cleaning as an apology. If, in the rare case, we must cancel your appointment entirely, we’ll offer you a 50% discount on your next booking — because your time matters and we take our commitment seriously.
  • 🕓¿ What are your working hours?
    We operate Monday to Friday, from 06:00 to 18:00. Weekend services are available upon request.
  • 🏠¿Do I need to be home during the cleaning?
    You can choose to be home or not during the cleaning—whatever makes you feel most comfortable. For us, it’s the same. We’re fully professional, insured, and respectful of your space. Whenever possible, it’s helpful to have someone present the first time to guarantee access and go over any details together.
  • 🔁¿Can I switch from a deep cleaning to a regular plan?
    Absolutely. Many clients begin with a deep cleaning to get everything spotless, and then switch to a regular plan to keep it that way. 🟢 We'll recommend what’s best after your first visit.

✨ Let us take cleaning off your to-do list

Book now and enjoy your spotless home✨

Schoon PRO

Schoon Pro – Professional Cleaning Services in Rotterdam
KVK: 96491310
VAT: NL005212722B13 info@schoonproservices.nl
+31 631 173 809

Working Hours

Monday 9:00 AM to 6:00 PM
Tuesday 9:00 AM to 6:00 PM
Wednesday 9:00 AM to 6:00 PM
Thursday 9:00 AM to 6:00 PM
Friday  9:00 AM to 6:00 PM

Saturday and Sunday are available upon request.

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