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Frequently Asked Questions
Clear answers about how Schoon Pro works, what is included and how we start with a new office.
1. Getting started and pricing
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How do I get a price?
Request a price indication through our form or send us a message on WhatsApp. We review the details, ask any necessary questions and provide a realistic price indication. If it makes sense for both sides, we arrange a short office visit to confirm the scope and prepare a detailed proposal.
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Can I arrange an office visit directly?
Yes. You can request a price indication first or arrange a short office visit directly if you prefer us to see the space in person.
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Do we still need an office visit after receiving a price indication?
Yes. A price indication is based on the initial information you share with us. The short office visit allows us to confirm the space, access, priorities and practical details needed to prepare a clear, detailed proposal.
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What happens during the office visit?
We take time to listen to what matters to your team: the areas that cause most concern, any issues with your current cleaning service and the standards you expect.
We also review the space, access routines, shared areas, cleaning priorities and practical details.
It is also a chance for both sides to see whether Schoon Pro is the right fit.
After the visit, you receive a written proposal with the agreed scope, cleaning frequency, monthly service price and proposed start date.
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Do you quote on the spot?
No. During the visit, we take time to understand the space, access routines, priorities and practical details. Afterwards, you receive a clear written proposal.
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How quickly can we start?
This depends on the scope, access arrangements and cleaner availability. After the office visit, we confirm a realistic proposed start date. Otherwise contact us directly.
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Do you work outside Rotterdam?
Our main focus is Rotterdam and the surrounding area. Send us your location and requirements, and we will tell you honestly whether we can support your office.
2. Service and what is included
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What is included in regular office cleaning?
Regular cleaning usually includes kitchens and pantries, sanitary areas, shared areas, desks and workstations, floors, waste, surfaces and touch points. The exact scope is agreed for your office after we understand the space and your priorities.
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Do you bring your own products and equipment? Yes. Professional cleaning products and equipment are included in the service.
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Do you clean outside regular office hours?
Yes. We clean outside business hours, when the office is empty or less busy. This allows us to work efficiently, avoid disruption to your team and make the best use of the time available for cleaning.
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Can you include deep cleaning? Deep cleaning, interior windows, post-event cleaning and upholstery cleaning can be arranged as additional services when needed.
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Do you replace toilet paper, soap and paper towels? Yes. We replenish the consumables provided by your office during our cleaning visits. Your office purchases the supplies; we ensure they are correctly placed and replaced when needed.
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What is not included?
Exterior windows, facility management tasks, post-construction or post-renovation cleaning and other specialist work are not part of regular maintenance cleaning. They can be quoted separately on request.
3. Cleaners, backup and quality
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Will we always have the same cleaner?
Your office is assigned a regular cleaner who learns the agreed plan, priorities and standards for your workplace. If your regular cleaner is unavailable, a trained backup who already knows the office context can step in. If a longer-term change is needed, we coordinate the transition so the new cleaner arrives prepared.
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What happens if our cleaner is sick or on holiday?
Your regular cleaner is supported by a trained backup who has already joined selected visits and knows the office context. Backup cover is included at no extra cost.
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How do you make sure the standard stays consistent?
The cleaning plan is documented, tasks are tracked and we review the service in your office once a month.
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Who do we contact if something needs attention?
Maria Eugenia is your direct point of contact by WhatsApp or email. If something needs attention, we acknowledge it the same business day.
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What happens if our office changes?
If your team, layout, hours or priorities change, we review the scope with you and agree the appropriate update before implementing it.
4. Access, security and practical details
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How do you handle office keys and access?
Keys are coded and are not linked to personal data or your office address. Access routines are agreed during the office visit.
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Are your cleaners screened?
Yes. Schoon Pro employees are VOG-screened.
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Are you insured?
Yes. Schoon Pro is insured for liability.
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What happens if you notice damage or an issue in the office?
If we notice something outside our scope, such as damage, equipment issues or missing consumables, we flag it to you promptly, with a photo where relevant.
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Can cleaning be scheduled around our team’s working hours?
Yes. We agree the most practical timing during the office visit, depending on access and how your office operates.
5. Contract, changes and cancellation
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How does the contract work?
We start with a one-month trial, with no commitment on either side.
After the trial, the service continues on a clear monthly or annual agreement, depending on the stage of the service. The notice period is clearly stated in your proposal.
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Can we end the service?
Yes. We make the notice period clear before you start, so there are no surprises
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Can we change the cleaning frequency or scope
Yes. If something needs to be adjusted, we discuss it with you and coordinate the best plan together.
6. Areas and types of workplaces
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​Do you clean residential homes? Showrooms or retail spaces?
Our main focus is offices.
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Do you serve small offices?
Yes. We work with offices of different sizes.
The right scope and frequency depend on the space, team size and cleaning needs.
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Do you serve large or multi-floor offices?
Yes. For larger offices, we build a structured plan based on the layout, use of the space and agreed priorities.